Effective date: July 6, 2026

This Privacy Policy describes how Sykors Media (hereinafter referred to as “we”, “us” or “our”) collects, uses, stores and protects user information when Sykors CRM is integrated with Meta services, including Facebook Marketing API, Messenger, Instagram and WhatsApp.

1. What information we collect

When using our application and its integrations with Meta platforms, we may receive the following types of data, depending on the channels you interact with: • When using lead generation forms (Facebook Marketing API): data voluntarily submitted by the user in a Facebook or Instagram advertising form, such as name, phone number, email address and answers to custom questions. • When communicating through Instagram Direct and Facebook Messenger: the user profile name, Meta user ID, text of incoming messages, media files if sent by the user, and message metadata. • When communicating through WhatsApp: the user's phone number, WhatsApp profile name, message text and media files. We do not collect passwords, financial information or other sensitive data from Meta platforms, except when the user voluntarily provides such data in a text message.

2. How we use the information received

We use the collected data exclusively to provide the stated business services: • Processing incoming requests (leads) and transferring them into Sykors CRM so managers can contact the client later. • Enabling automated replies (chatbots) or providing an interface for operators to communicate with clients in messaging channels. • Providing technical or customer support at the user's request. • Analyzing service quality, for example response speed to messages. We do not use the content of users' private messages to configure targeted advertising.

3. Data transfer to third parties

We guarantee the confidentiality of user data. We do not sell or rent personal information to third parties. Your data may be transferred to third-party services, such as cloud hosting providers or CRM systems, including Sykors CRM, solely for the technical operation of our service. All our partners are required to comply with strict confidentiality standards.

4. Data storage and security

We apply the necessary technical and organizational measures, including encryption of data in transit, to protect your information from unauthorized access, loss or alteration. Data is stored on secure servers for as long as necessary for the purposes described in this Policy.

5. Data deletion instructions (Data Deletion Policy)

In accordance with Meta platform rules, every user has the right to request information about what data we store and to request its complete deletion. If you want us to delete your correspondence, submitted request (lead) or any other personal data from our system, follow these steps: 1. Send a request by email to: partner@sykors.com. 2. In the email subject, write: “Data deletion request”. 3. In the email body, include the phone number, email address or profile link from which you contacted us or submitted the request. We will process your request and completely delete your data from our servers within 7 business days, then notify you by reply email.

6. Policy changes

We reserve the right to make changes to this Privacy Policy. Any changes take effect from the moment they are published on this page.

7. Contact us

If you have questions about the processing of your data, please contact us: • Email: partner@sykors.com • Website: https://sykors.com